• Erie Insurance
  • $61,160.00 -86,920.00/year*
  • Pulaski, TN
  • Financial Services - Insurance
  • Full-Time
  • 240 Northridge Dr

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Division or Field Office:

Knoxville Claims Office

Department of Position: Claims Department

Work from:

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Exercises independent discretion or judgment in handling complex and/or high exposure commercial liability claims. Evaluates and makes recommendations regarding coverage of claims. Also assists or acts on behalf of claims supervisor and litigation specialist when required.

  • This is a remote position.
  • A company car will be provided.
  • Commercial Liability Claims experience preferred.
  • The candidate will live in and service West Tennessee/Nashville West.
  • Duties and Responsibilities

  • Establishes face-to-face contact with Policyholders, claimants and/or their representatives regarding commercial liability claims. Interviews insureds, claimants and others as required.
  • Conducts extensive investigation into coverage, liability and valuation of claims. Exercises independent judgment and discretion in determining liability and total value of claims. Makes recommendations regarding coverage of claims and utilizes outside experts and counsel when necessary.
  • Documents claims files. Sets and maintains reserves.
  • Handles or assists in handling of litigated claims as directed. Makes recommendations regarding litigation as appropriate.
  • Serves as a resource for other claims handlers regarding commercial liability claims handling.
  • Assists in training adjusters as requested.
  • Utilizing available opportunities, remains current on commercial claims handling practices and trends.
  • Interacts with Agents, sales management and commercial underwriting. Regularly communicates claims status to all interested parties.
  • Assigns and directs activity of independent adjusters.
  • Competencies

    Ability To Learn And Follow Procedures

    Ability to Manage Complexity

    Decision Making

    Developing And Maintaining Relationships

    Information Management Skills

    Interpersonal Communication

    Job-Specific Knowledge

    Planning And Organizing

    Problem Analysis

    Service Orientation

    Time Management


    High school diploma, or equivalent, required. Bachelor's degree preferred. Five years of previous claims handling experience or equivalent experience in the medical or legal field required. Successful completion of Associate in Claims (AIC) program preferred. CPCU designation or progress toward preferred. Appropriate license as required by state. Valid driver's license and good driving record required.

    Physical Requirements

    Lifting 0-20 lbs; Occasional (<20%)

    Lifting 20-50 lbs; Occasional (<20%)

    Lifting Over 50 lbs; Occasional (<20%)

    Driving; Occasional (<20%)

    Pushing/Pulling; Occasional (<20%)

    Manual Keying/Data Entry; Often (20-50%)

    Climbing; Rarely

    Associated topics: auto, automobile, bodily, claim, claimant, insurance examiner, investigation, liability, liability adjuster, title examiner

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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